Cigref in english

How a call center remembers its performances?

This exploratory research forms part of a larger research investigation conducted with the CIGREF, which aims to analyse the contribution of the use of Information and Communication Technologies (ICT) to company’s performance. This paper does not claim to bring final...

CIGREF Syntec Informatique Charter

The present document is the synthesis of documents issued by CIGREF (organisation representing IT users) and Syntec Informatique (organisation representing IT vendors) between 2003 and 2004. On 24 February 2003 CIGREF and Syntec Informatique signed a charter which...

Electronic commerce

English version of "1998- Commerce électronique" Download "1999 – Electronic commerce" [pdf, 752 ko]