The 2020 Enterprise in the Digital Age...
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Redefining value creation
The digitalisation of business is drawing information systems, and
therefore IT departments too, directly into the value chain; they are no
longer simply support functions or expenses. Moreover, the IT function
is evolving under a double influence: internal, with the increase of user
maturity, and external, with the growing importance of the final client.
With “servicisation” and the opening up of businesses to their
ecosystems, the IS function is essential to ensure both the convergence
and the coherence of information systems, of security and flexibility, of
innovation…
In this context, the IS function is being challenged on all aspects of its
roles and missions.
